Shipping policy
Shipping Policy
TrueBeat Shipping Policy
Thank you for shopping with TrueBeat.
Order Processing
Orders are generally processed within 1–3 business days after payment is successfully completed.
Orders placed on weekends or holidays may begin processing on the next business day.
During periods of unusually high order volume, promotions, holidays, or circumstances outside our control, processing may take longer.
Shipping Rates
Available shipping options, estimated delivery times, and applicable shipping charges are displayed during checkout before you complete your purchase.
Delivery Estimates
Delivery estimates are provided for convenience and are not guaranteed. Carrier delays, weather, incorrect addresses, customs processing, and other circumstances outside TrueBeat's control may affect delivery times.
Tracking
When tracking information is available, it will be sent to the email address associated with your order.
Please allow time for the shipping carrier's tracking system to update after your order has shipped.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error in your shipping information, contact truebeatsupport@gmail.com as soon as possible.
We cannot guarantee that an address can be changed after an order has entered processing or has shipped.
Lost, Damaged, or Missing Orders
If your order arrives damaged, contains the wrong product, or appears to be missing items, contact us at truebeatsupport@gmail.com.
If tracking shows that an order was delivered but you cannot locate it, please first check with household members, neighbors, your building management, and the shipping carrier. You may then contact us for additional assistance.
Contact
For shipping questions: